OUR FRESHNESS GUARANTEE We use premium ingredients to ensure maximum freshness and guarantee fresh arrival. If any of our products fail to meet your freshness expectations, please call or email us for a prompt exchange or credit. Sorry, but we cannot guarantee orders for which we are given an incorrect address, or shipping delays due to weather conditions. We value customer loyalty and want you and your gift recipient to be delighted with our products. 100% SATISFACTION GUARANTEED Your complete satisfaction is guaranteed. We guarantee arrival in perfect condition to the addresses given. Sorry, but we cannot guarantee orders for which we are given an incorrect address, or shipping delays due to weather conditions. OUR REFUND POLICY California Dessert Factory stands by it's products, however, refund claims must be made within 15 days of purchase date. If you have any questions, feel free to contact us at (678)574-4100.